Customer Success Manager
Customers who get value stay. I make sure they get it.
Chicago, IllinoisOpen to Strategic AE and first-line sales leadership roles
Our team went from tolerating the tool to asking for more licences. That was Jordan.
I onboard and look after 45 mid-market customers, from the kickoff call to the renewal two years later.
I measure myself on adoption and outcomes, not on how many calls I take.
2021 – Present
Customer Success Manager
Brightline Software
2019 – 2021
Implementation Specialist
Brightline Software
For organisers
Open to Strategic AE and first-line sales leadership roles
Send event details →Onboarding
A 30-day plan to get your team live and using it.
Health check
Usage, outcomes and risks, reviewed every quarter.
Team training
Live sessions for new joiners and power users.