● Open to Head of Operations roles
General Manager
Responsible for the whole business: people, customers and the numbers.
£45m
revenue
−3% → 9%
operating margin
260
people
01
A 100-day plan for an underperforming unit.
Quote
02
Board seat for growing companies.
From £1,500 / month
03
For first-time general managers.
£250 / session
I run a £45m business unit with 260 people across sales, operations and customer service.
I took it from a loss to a 9% margin in three years, mainly by fixing service and keeping good people.
“Rebecca turned our worst-performing division into the one everyone wants to work in.”